ORDER FAQS

Here are some things to think about before placing an order:

• Quantity of products
• Budget per item or a total budget per order (including freight and set-up charges)
• Event date/in-hands date
• Event theme

The more information you have when you order, the better our sales professionals will be able to serve you.

For your reference, here is a list of frequently asked questions:

Q: What types of products do you offer?
A: There is a wide variety of product offerings including desktop, personal use, medical, wearables, awards, etc.

Q: Is there a place where I can browse available products?
A: Our website, showroom, and catalogs are great idea generators, but our knowledgeable sales staff is able to assist you with finding the best item for your occasion.  

Q: Is there a minimum order quantity requirement?
A: This varies with the product category.  Some items will have a minimum to get certain price breaks but others can be ordered at very low quantities.  If you have a question about a specific item, it is best to ask your sales professional.

Q: How long does it usually take to get my order?
A: This will vary with each order but try to allow 3-4 weeks for production time.

Q: Is rush service available?
A: Rush service is available on some of our products.  The link on our homepage shows products that all have a 48-hour production time.  Contact a sales professional for other available options.

Q: Is there a lower price when a higher quantity is ordered?
A: Yes, there are price discounts available.  If you have a pricing question about a specific item, it is best to ask your sales professional.

Q: What are the normal shipping and handling expenses per order?
A: This depends on where the product is shipping from, but your sales professional will choose the factory that is the best option for you.  A freight quote can be provided upon your request.

Q: Do you save my previous order information so I can re-order if necessary?
A: Yes, we keep all order information on file for quick and easy re-ordering.

Q: Do you guarantee the product quality?
A: Yes, we stand behind all our products. We will work with you from beginning to end to ensure you get what you want.  Additionally, we are happy to provide samples of products before you place the order.

Q: What are the art requirements for sending my logo?
A: In order to use art files, we need to have vector art as an .eps or .ai (Adobe Illustrator) file with all outlining converted to curves.  We keep all logos on file for future use.  Click here for more information!

Q: How do I place an order?
A: Orders can be placed by calling Bright Ideas at 317-257-4111.  If you do not currently have a sales professional who you are working with, email Jan Lorenzano at jan.lorenzano@bright-ideas.org and she will get you in contact with the person who best fits your needs.